Waterloo Water Works Billing Changes Coming

The Waterloo Water Works will implement a new billing software and customer information system effective Monday (Oct. 19, 2015).

The new system will be used for all customers who are currently directly billed by the Waterloo Water Works, including residents in Waterloo, Washburn, and Raymond. The new system will include a bill mailed to a customer in an envelope, with inserts and a return envelope. The full page bill will allow additional information on the bill which is not currently available, due to the small postcard space.

Inserts will provide the Water Works and other entities an opportunity to communicate additional information to residents. Placement of the bill in an envelope with a return envelope will improve customer privacy and customer service. A sample bill and details of the statement changes are pictured below.

The new billing and customer information project began in early 2013, and was initiated in part due to the planned retirement of outdated computer hardware and software.

“The Water Works appreciates the hard work and collaboration of several partners and staff to make this project a reality," said Dennis Clark, General Manager of Waterloo Water Works.

A business consultant assisted with the project, and a software solution was selected in 2014. The total estimated five-year cost of the project is approximately $1.5 million.

Starting Monday, customers can pay the bills online at www.waterloowater.org.